InfraStrategies led an effort to develop a new 5-year strategic plan for CapMetro in Central Texas. Working alongside Foursquare ITP, our team helped develop a set of action items, along with metrics, timelines, and responsibilities, for CapMetro, which operates public transit in the Austin region. We also worked directly with the CEO to develop a set of Critical Results that will measure agency progress towards the larger goals of the plan. To develop this new plan, we conducted substantial research and analysis and interviews as well as a series of workshops intended to engage the leadership of the organization. We then drafted the new plan, worked with the CEO and Board of Directors to finalize it, and developed an implementation and communication strategy.